- Handle guest queries with professionalism
- Maintain guest records and update PMS
- Learn kitchen safety and food handling standards
- Follow hotel SOPs, grooming standards, and safety protocols
- Greet and seat HNI guests professionally
- Learn order-taking, table setup, and service standards
- Understand SOPs for room preparation
- Learn operational processes and report to supervisors
- Learn and gain the expertise for handling HNI clients, VIP guests, large events, and high-demand
operations
